Shipping and returns at Pulsar Lures
Find out everything you need to know about how we deliver your lures and our policy on returns. Your satisfaction is important to us, and we want to ensure a smooth experience from our shop to your fishing spot.
Our shipping process and options
At Pulsar Lures, we partner with Canada Post parcel service to deliver your freshwater fishing lures. You can choose from various shipping rates and delivery times to best suit your needs. We typically process and ship orders within 2 to 4 business days. The actual delivery time will vary depending on your location and country.
Reporting damaged items
If you receive a damaged lure or an incorrect item, please contact Pulsar Lures immediately. You can reach us by phone during business hours at 1 705-975-5799 or send an email to pulsarlures@gmail.com. We are committed to resolving any issues promptly to ensure your satisfaction with our products.
Our return policy
Pulsar Lures accepts returns only for items damaged during shipping or product failure. We do not accept returns for changes of mind or exchanges for different lures. You have 14 days from the time your item arrives at your mailing address to report a damaged item or a product failure and initiate a return. Please contact us to arrange for the return of damaged goods.